We want you to be fully satisfied with every purchase. Here’s how returns work:
- Eligibility: Returns are accepted within 3 days of delivery for damaged, defective, or incorrect items.
- Conditions: Items must be unused, in original packaging, and with proof of purchase (receipt or order ID).
- Process: Contact our support team with a photo and description of the issue. If approved, we’ll offer a replacement or refund.
- Refunds: Refunds are issued via mobile money or original payment method within 5–7 working days.
- Exclusions: Returns are not accepted for personal care items (like cosmetics) due to hygiene reasons unless damaged or wrongly delivered.
We’re here to make things right—just reach out